Who can I pay using Online Bill Pay service?
You can pay virtually anyone in the United States--from national bank cards, mortgage companies, auto loans, and department stores to the newspaper carrier.
Who can't I pay through Bill Pay?
Payees that are not eligible for payment through this service include governmental agencies, including but not limited to: the Internal Revenue Service, all state and local tax authorities, collection agencies, and recipients of court-ordered payments like child support or alimony. Individuals or organizations outside of the country.are also not eligible for payment, however, payments to government agencies for utilities, such as water, are permitted.
Payments to the following payees are not permitted through Online Bill Pay:
1. Payments to payees outside of the United States
2. Court-ordered payments such as alimony, child support, speeding tickets, etc.
3. Tax entities
4. Collection agencies
What is the Payment Guarantee in Online Bill Pay?
If a properly scheduled payment is not received and posted on time by the payee, we will attempt to have any late fees or assessed finance charges removed. (Finance charges are calculated based on your payment amount rather than your entire balance.) If the payee is unwilling or unable to remove them, we will pay the fees and finance charges directly to the payee. In addition, we will attempt to have your account noted appropriately to ensure that the situation does not negatively impact your credit rating.
The Payment Guarantee applies to late fees and/or finance charges associated with the late posting of a payment, provided that the following conditions are met:
1. The payment was scheduled to be delivered on or before the due date of your bill, excluding any grace periods.
2. The payment was not made to an excluded or prohibited payee
3. Unprocessed payments due to debit failures
4. Payments to settle securities transactions
5. Payments to payoff special or delayed financing for purchases
6. Payments to credit counseling agencies that pay creditors on your behalf
What kinds of payments can I schedule in Bill Pay?
You can schedule one-time payments, multiple payments, or payments that recur automatically on a monthly, weekly, bi-weekly, semi-monthly, quarterly, semi-annual or annual schedule.
What are expedited online bill payments?
Expedited bill payments allow you to conduct a same-day payment to hundreds of merchants for a nominal fee.
When are online bill payments actually processed?
Bill payments are debited and processed on the same day as their send-on date. The send-on date is calculated by the system depending on the payment delivery date you choose. A send-on date only occurs on a business day. Based upon the payment delivery method (electronic or check) and time of payment submission, the send-on date of the payment may vary. The delivery and send-on date will be displayed to you on all payment scheduling and confirmation screens. Please be sure to schedule all payments so the delivery date is on or before the due date of the payment.
When can I schedule the first payment to a new Payee that I just set-up in Bill Pay?
You may set-up a Payee and schedule the first payment in the same session. However, due to the Payee verification process, we advise that you wait 24 hours before sending a payment. If for any reason the Payee information cannot be verified or is in some way incorrect, you will receive a message in the Bill Pay application that will prompt you to correct the Payee information and reschedule a new payment.
Why am I not able to access Bill Pay?
In order to access Bill Pay, your pop-up blockers need to be turned off or the website must be added to the allowed list. Enabling pop-ups varies based on the browser, operating system, and versions that you are using. In order to add the website to your allowed list you must add global1.onlinebank.com to the list of web sites that you allow pop-ups to be displayed by. By doing this, you can maintain your pop-up blocker settings while allowing the display of pop-up messaging used by this service explicitly.
Can I receive my bills electronically?
Yes, you can. Online Bill Pay will show you which of your payees participates in eBilling. If a payee offers eBilling, you can enter your user information for the payee’s online site (or click a link to set up an account with the payee), and your future bills from that payee will be delivered to you electronically within Online Bill Pay.