Travel Concierge

Access to your funds is important--especially when you're traveling. When using Travel Concierge, you're able to submit travel information in advance to decrease the chance of your debit card being blocked during overseas or domestic transactions. Your account is still safeguarded so that if an unusual transaction occurs, you'll be alerted, without the inconvenience of your card being blocked because of suspicious activity while on vacation.  Take advantage of Travel Concierge before you go on your trip by visiting any of our convenient locations, or contact us today.

Important Questions to Ask Yourself Before You Travel

• Do you have MoneyNow to protect yourself from declined transactions due to insufficient funds?
• Are your accounts set up for automatic transfers?
• Do you have an overdraft loan?
• Do you have a back-up plan, such as: Credit Card/Traveler's Checks?
• Are all of your loans up to date?
• In most cases, only your checking account will be accessible from foreign ATMs.
• Are you aware of potential exchange rates, surcharge fees and cross border and conversion fees?
• ATM machines will only allow withdrawals from the checking account.
• Have you spoken to your travel agent or the hotel you’re staying at to find what is the easiest and most acceptable means of payment?
• Is your cell phone capable of accepting/placing international calls?
• Are all account holders with cards that are traveling been updated?
• Does the Alternate/Authorized Contact we call have the ability to reach you in the event we can’t reach you directly?
• Is the expiration date of the card in the same time frame you will be traveling?
• Does your card show excessive wear and need to be replaced (you will be responsible for replacement charge)? 

Important Notices

• We will call the cardholder, but will not block the transaction if it is consistent with your travel plans.
• ATM machines will only allow withdrawals from your checking account.
• In most cases, using a credit card will help you avoid fees.
• Any email alerts regarding potential fraud will come from fraud.detection@co-opfs.org

Contact Phone Numbers

It is advised that you keep these numbers separate from the card.

Lost or Stolen
Outside the US (collect) 909.941.1398
Within the US                  800.664.3828

Falcon Contact
Outside the US (collect) 909.941.1034
Within the US                  800.241.2440

This service is not a guarantee that you will not experience an interruption with the use of your card. Travel Concierge is a helpful preventative measure, but is not a guarantee.